COP KM1 - Action Plan

COPPKM1 Action Plan-Initiatives Template Strategy 1- High Quality n Impactful Program

Action Planned : KM

Penubuhan KM Office (KMO)

1. Kenalpasti Jawatankuasa
2. Kertas Kerja untuk kelulusan

Aktiviti :

1. Pelantikan Pengerusi dan ahli Jawatankuasa KMO
2. Kelulusan Pengurusan atasan

Critical Success Factor :

Sokongan & komitmen ahli

Sokongan & komitmen Pengurusan Atasan

Testing

Lesson learnt:

Create gadgets in blog

Day4 - Pemahaman KM

1. KM perlu customize solution
- data
- carta organisasi (COP - cara nak dpt knowledge : Cafe World)
- business process (penambahbaikan BP)
- sosial network analisys ( boleh guna untuk buat keputusan , polisi)
- Management

Cara system implementation:

1.Library : custodian kepada knowledge (mesti include org ni utk developed KM) '

2. Taksonomi KM (perlu customise) -

a. layout plan - architecture yang menyokong
b. searching
c. layer - 7 layer
d. core knowledge
e. non-core knowledge : yang membantu shj (solution berbeza dgn core knowledge)

3. Implemetation :
a. KM Roadmap ( Analysis, Strategy, Planning, Exucation + Project Management) - refer training & coaching --> boleh develop without IT
http://www.slideshare.net/kmpc/km-roadmap-co-p

KM & KMS - seperate issues

Lesson Learned KM - Day 4

Morning Session

COMMUNICATION
1. Vr - Visuary Recalled (kiri)

2. Vc - Visuary Construct

3. Ar - Auditory Recalled (kiri) : When you remember sounds or voices that you've heard before, or things that you've said to yourself before.

Cth: suara emak, dengar lagu

4. Ac - Auditory Construct (kanak) : Bayangkan suara yang nak buat

5. Ad - Auditory Digital : cuba bercakap dengan diri sendiri dari dlm

6. K -Feeling : self of touch, bayangkan berjalan di tepi pantai.

Lesson Learned KM - Day 3

Knowledge Cafe

Q1. What is KM in your organization.

Q2. What Technique and method that can be used to impart knowledge in an organization?

Q3. What is contribution factor that encourages people to share in an organization.

Lesson Learned KM - Day2

1. What are the tools available for Knowledge Sharing?

Tools : There are more than 200 tools. Group of collaboration tools can be devide into Audio Conferencing, Video Conferencing, Screen Sharing, Co-Browsing, Event Scheduler, Web Browsing, Web Presenting, Document Sharing, Document Publishing etc....

Lesson Learned : Banyak pilihan, ada berbayar, ada free, boleh offline dan boleh online. Try features yang free dulu...kemudian bila dah agak mantap dengan KM,boleh beli yang licensed untuk dapatkan extra features.


2. What are the Methods available for knowledge sharing?

Method : Brainstorming, workshop, capture, searching, transfer, apply

Lesson Learned : Knowledge to be shared must accurate

Jawapan Scavenger Hunt

Soalan : http://trainingandcoaching.blogspot.com/2010/03/scavenger-hunt-35-questions.html





1. Tun Mahathir Mohamad, PM Malaysia

2. Bank Negara, Petronas, INTAN, Sunway Medical Centre, Knowledge Mgmt Portal, Training& Coaching Knowledge Mgmt, 2008 Knowledge Mgmt Programmes for Bank Negara

3. 9 features

4. INTAn : Mr. Lai Meng Choi, Dr. Dusit

5. Mohd Azmi bin Hj. Mohd.

6. Author : Amrit Tiwana , gambar : tukul, screw driver, spanar

7. Source Forge. Net

8. INTAN SWK 28

9. Pusat 4 , Program 23

10. WPL4955

11. 639

12. 1

13. 10

14. picture 1 - En. Zakaria

picture 2 - En. Zakaria & Dr. Azizah
15. Datuk Michelle Yeoh dan Datuk Dr. Sheikh Muszaphar Shukor Al-Masrie

16. Barca

17. Fairuz Fauzy

18. Datuk Pahamin Rejab dan Bo Lingam

19. Media Prima Berhad

20. Light Emitting Diode - LED

21. Wanita - Nicol David , Lelaki - Karim Darwis

22. 3 suku kaum Cina - Hokkien, Hakka, baba & Nyonya

23. Tom Jones Live in KL 2010

24. Sandra Bullock, Filem : The Blind Side

25. 27 Kementerian dalam Malaysia - web Mampu

26. 20 IPTA - web KPT

27. Penang Turf Club - formed 1864

28. 70 wakil Dewan Negara

29. Pengarah INTAN 1973 : Dr. Abdullah Sanusi bin Ahmad - Gallery INTAN

30. BDY 51 - owner : Dr. Rashid (Consultant INTAN) - bekas kakitangan INTAN

31. Advancement through Technology - strapline for Audi

32. Pehoni - "Cooled by sea breezes"

33. StarTrek dan Burn Lotus

34. Google

35. Huruf F : jumlah 15 pada keyboard

36. EVO Cafe

37. Tarikh : 22/10/1984 Dato' Seri Dr. Mahathir

38. Surau : 2

39. MAPPA : Majlis Perdana Perkhidmatan Awam

40. Felo INTA 1985 ; Y.Bhg Dato' Hj Salleh bin Abas, Ketua Hakim Negara.

41. Isnin dan Khamis

42. Aras 2, Blok Pentadbiran

43. Hasnah Che Mat, Azraqall Badrul bin Wahyuddin

44. Anjung Timur, Aras 1, IMATEC

45. Anjung Timur, Aras 1, IMATEC (berhampiran Lobi)

46. Intershop (refer soalan)

Human Capital - customers, fast

47. 140 agensi

48.Pengetahuan tentang program INTAN

49. ikan Mayong masak acar, pecal, keropok, gulai daging & nangka, betik, air sirap, nasi putih.

50. 8 kaki

Video Conferencing

2. What is Video Conferencing?
A videoconference or video conference (also known as a videoteleconference) is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously.
Example Tools :
a. TANDBERG EX90





- Licensed
- Offline
- touch-screen
- Streamline communication with one PC screen, video and phone

b. MLABS MCS B9000





- Licensed
- Offline
- compact and mobile
- equipped with real time Document Conference Technology,enabling user to collaborate online with Microsoft Word, Excel, Power Point etc.

c. SKYPE

- Free
-Online
- software application that allows users to make voice calls over the Internet with added feature inclusive video conferencing.
-users must be within the Skype service

d. Google Video Conferencing

- Free

- Online

- software application downloaded from Google

- allow users to video chat and conference

- users must have Google account

Audio Conference

1. Audio Conferencing

A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak. It is often referred to as an ATC (Audio Tele-Conference).


a) freeaudioconferencing

http://freeaudioconferencing.com/services.php

Features :

Our reservationless conference calling system allows you to host a conference call whenever you want. No reservations. No waiting. No fees. Host up to 100 callers per conference on the standard free account. The conferencing center is open 24/7, every day of the year. And we have plenty of capacity for your largest calls.

Free

b) OzoneENTERPRISE

http://www.ozoneconferencing.com/about.html

Features :

- offer corporate class national and international telephone/web conferencing and telephone interpreting services at highly competitive rates.

- Key features include:
- Personalised greeting messages
- No need to pre-book calls
- Flat rate access across Europe
- Local rate access across the globe
- On demand telephone interpreters
- Managed event calls
- Legal case calls
- Record, download or stream calls
- Web conferencing functionality
- Application sharing
- email summaries and translations
- Unique Disaster Recovery service

Buy

c) copperconferencing

http://www.copperconferencing.com/services/audio-conferencing/

Phone Meetings – Efficient and Easy
When you use Copper Conferencing’s audio conferencing services, we handle the technology so you can
focus on your business.

The right solution for the right time…

Features:
• Operator answers calls;
• collects participant information
• Operator available for assistance during call
• Customize calls with Q&A,polling, digital recordings
• Toll free and toll access; dial out capabilities
• Quick start, recording, roll call and other enhanced features

• Reporting and tracking with monthly invoices
rator Assisted On Demand


Copper Conferencing Audio Conferencing Services.
Experience Efficient and Easy Phone Meetings -- Today

VM - Screen Sharing

Tools:
RealVNC
CrossLoop
ShowMyPC
WinRemotePC Lite
Remote-Anything
TeamViewer
Access Remote PC
Im InTouch
Spy Agent

Tool : Adobe Connect Now

Features :

Interact with others
Use screen sharing, chat, notes, audio, and video to conduct meetings online that can be as interactive and productive as in-person meetings.

• Get instant access from anywhere
  Use any platform and any browser with no special downloads necessary to join the meeting — all you need is the free Adobe Flash Player runtime.
• Be productive right away
  With instant access and an elegant user interface that is remarkable easy to use, you can start being productive right away. No training necessary.
  
• Request control of another computer
  Take control of another meeting participant's desktop with permission. This is useful for collaborative work sessions and technical support.

TOP FEATURES

• Screen sharing
  Easily enable meeting attendees to see what's happening on your screen. Choose from three sharing options: windows, applications, or your desktop.
  
• Whiteboards
  Use familiar tools to mark up what's being shared onscreen. Draw lines and shapes, drag and reshape them, add text, and save the Whiteboard as a PNG file.
  
• Screen-sharing palette
  Access key meeting features while you're sharing your screen. You can even have a private chat while screen sharing since the palette is invisible to meeting participants.
  
• Remote control
  Take control of another meeting participant's desktop with permission. This is useful for collaborative work sessions and technical support.
  
• Video conferencing
  With a webcam, use multipoint video for a real in-person feel to your online meeting.
  
• Integrated audio choices
  Use the microphone on your computer to speak with other meeting attendees. Or use one of the conference numbers provided for traditional teleconferencing.
  
• Chat pod
  Send instant messages to one person or the whole group to raise questions and share ideas. Customize your Chat pod by selecting fonts, sizes, colors, and emoticons.
  
• Unique meeting room URL
  Take advantage of a personal online meeting room with a permanent URL that is easy to remember, so you'll always know where to meet online

More .. http://www.adobe.com/acom/connectnow/

Free/Buy :
Online
Free for up to three users
15 users costs $39. After that, the professional level does get pricy

-----------------------------------

Tool : CrossLoop
Features :

• CrossLoop provides a quick, easy, and completely free way to give a colleague, a friend, or a relative access to your computer. After installation, your PC will be assigned a 12-digit access code each time you start the program. You then give that number to another user to virtually share your desktop. Once connected, that user will have full access to your machine.
  
• The odd nature of sharing a desktop cursor and the inability to add multiple users makes CrossLoop illogical for proper business presentations. However, the complete system access and 128-bit encrypted connection combine to create a great solution for low-budget, long-distance tech support. Guests can use any app and save files on your computer, as if they were sitting in front of the machine. No router configuration is required--a big plus. File transfers are now supported, but the purpose here remains collaboration: CrossLoop doesn't work without explicit permission from the host.
  
• Since simplicity is a key attraction, it lacks more advanced features, and the connection must be made in two minutes or it times out. While the interface and the features are simple, CrossLoop offers a secure and fast method for two users to collaborate on one PC.

More.. http://download.cnet.com/CrossLoop/3000-2654_4-10602416.html

Free/Buy :
Online Free

---------------------------
Tool : ShowMyPC

Features :

ShowMyPC provides free and premium tools for Instant Collaboration to all users. Software includes Desktop Sharing, Screen Recording, Remote PC access. The tools are community alternatives to WebEx and Gotomypc among others.
Featured Remote Support Services Free!! Instant No Installation, No registration, No logins. Screen Sharing and Application Sharing. Chat and White board, Screen Recording. Built using standard SSH and VNC software. Customizable Remote Support

More...http://showmypc.com/

Free/Buy : Online Free

VM : Co-Browsing

Features in Co- Browsing
1. Push web pages- Pushing a web page allows the presenter to force a specific Web page to appear on the end user screen.

2. Follow-me / Sync-surfing- Provides a simple means for the presenter/moderator to navigate from link to link and from one Web page to another one while automatically "driving" all attendees.
.
3. Favorites / Bookmarks- The Favorites and Bookmarks feature allow the presenter/moderator to save and manage Web page URLs which need to be easily and rapidly accessed during a live session.

4. Preview- Preview feature allows the presenter/moderator to literally pre-view a Web page before broadcasting it to all of the meeting participants.

5. Hand-over control - The Hand-over control feature allows the presenter/moderator in a co-browsing session to give control of the Web tour to any one of the participants in the session.

6.Pre-caching - The pre-caching feature allows the automatic and invisible pre-downloading of the web pages to be viewed during a co-browsing session across all attendees.
7. Co-scrolling - Co-scrolling is probably the most sought after advanced feature by end users participating in a co-browsing session.
8. Co-filling - The co-filling feature provides ability to fill out online forms, tests and other interactive documents in a collaborative synchronized fashion.
9.Shared pointing tool - A shared pointing tool allows the presenter to show the mouse cursor to participants in real time over the Web page being shown.
10. History of URLs browsed - The history of URLs browsed further facilitates the presenter task of going back to Web pages presented during the current or preceding sessions.


Tools Availabe :
PageShare (Not Free), VoxWire Web Conferencing , iVocalize (FREE trial), FlashMeeting (FREE), eLuminate (FREE)

Tools Comparison Features :

Features / Tools	PageShare	VoxWire	iVocalize	FlashMeeting
1. Push web pages	Yes	Yes	Yes	Yes
2.Follow-me / Sync-surfing	Yes	No	Yes	Yes
3. Favorites / Bookmarks	No	No	No	Yes
4. Preview	No	Yes	No	No
5. Hand-over control	Yes	No	Yes	Yes
6.Pre-caching	No	No	No	No
7. Co-scrolling	Yes	No	Yes	No
8. Co-filling	Yes	No	No	No
9.Shared pointing tool	Yes	No	No	No
10. History of URLs browsed	No	No	No	No

KM - Collaboration Tools

COLLABORATION TOOLS

1. What is Audio Conferencing ?
A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak. It is often referred to as an ATC (Audio Tele-Conference). more info..


2. What is Video Conferencing?
A videoconference or video conference (also known as a videoteleconference) is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously.

Tools : Tandberg, MLABS, Skype, Google Video Chat
Features : more info ..

3. What is Screen-Sharing ?

Screen sharing are a specific category of online collaboration tools that enable you to broadcast a continuous live stream of what is happening on your computer screen to individuals connected via the Internet at distant locations.

Screen sharing tools allow multiple attendees to see in real-time whatever you will be showing on your computer screen, as well as the opportunity to even take control of your mouse and keyboard to show their newly learned abilities while operating a new application residing on your machine. Obviously you can do the same with them and, with their permission, access their computer remotely and guide their learning process or troubleshootign session step by step.

Screen sharing tools generally work by allowing you, as the presenter, to create a session which is associated to a specific URL and optionally to a password number. You then send / share this URL / password combination to your selected invitees, and as soon as they log into your screen-sharing session they can start seeing in real-time what you are doing.
Feature differentiation areas among screen-sharing providers include the addition of VoIP, text chat, remote control, cross-platform support, annotation and markup and recording abilities

more info..

4. What is Co-Browsing?

Co-browsing is the ability to co-navigate the web with other people at-a-distance. Co-browsing differentiates itself from screen or application sharing because it is not achieved by sending a high rate of screenshots of the presenter screen to one or more participants but by distributing in a synchronous fashion the URL(s) being visited by the presenter to all participants' browsers.

Tools availabe : PageShare (Not Free), VoxWire Web Conferencing , iVocalize (FREE trial), FlashMeeting (FREE), eLuminate (FREE)

Features : More info....

Lesson Learned KM Day 1

What is Knowledge?
Description : Process of information by value added it with experience and reading to become meaningful information
Lesson Learned : information + use

Why Knowledge ?
Description : to be innovative and competitive
Lesson Learned : knowledge

Data+Information+Knowledge ?
Description : Knowledge Management
Lesson Learned :

Information and Value ?
Description : Accuracy; timeliness,engagement,applicatication,relevant,rarity
Lesson Learned : Quality of information

How to articulate knowledge?
Description : COP, Identify knowledge (Critical Success Factor) , Tools & Technique
Lesson Learned :

Elements of KM
Description : people,process,technology and content
Lesson Learned : To be successful in knowledge management, we should share our knowledge

Others :
Sharing knowledge
--> problem can be solved by group experienced the same problems
--> Minimise redundant work, cost saving